Vision
To cultivate a transparent, high-performing, and people-centered government where every employee’s voice is valued, every process supports excellence, and every decision aligns with Palm Beach County’s long-term strategic goals and commitment to stewardship.
Mission
The Office of the Ombudsman & Strategic Planning (OSP) strengthens Palm Beach County’s organizational culture and performance by combining the power of strategic alignment with the principles of fairness, accountability, and trust.
OSP leads the County’s strategic planning and performance management efforts—helping departments define long-term goals, implement continuous improvement initiatives, and measure results that advance the County’s vision for excellence in public service.
At the same time, OSP serves as a confidential, neutral, and informal resource for employees through the Ombudsman function—providing a safe space to raise concerns, seek guidance, and explore early, constructive resolutions to workplace challenges.
Working collaboratively with the Board of County Commissioners, County Administration, Department Directors, and staff, OSP ensures that strategy and culture move forward together—creating an environment where people thrive, innovation flourishes, and performance drives impact.